Adobe Graphics
Adobe Web/Technical
Apple Pro Apps
Apple Technical
Mac OS X Support Essentials v10.6
(Snow Leopard 101 - ACSP)
Course Description
This Apple Certified course provides an intense and in-depth exploration of troubleshooting on Mac OS X, and takes you to ACSP Apple Certified Support Profesional. Designed to give a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. This course is suitable for help desk specialists, technical coordinators, service technicians, Apple sales staff, and others who support Mac OS X customers.
Pre-Requisites
Prior to attending this course, you should have basic Mac OS X knowledge and basic troubleshooting experience.
Related Courses:
Intro to Mac - 1 day
Mac OSX Server Essentials 201- 4 day
Related Packages:
Apple Technical Support Pack (ACTC) - 8 day - save 10%
Mac OSX Server and Support Essentials (ACTC)- 7 day -save 10%
Course Content:
The course covers the following topics:
- Installation
- User Accounts – creating and managing
- File Systems
- File Mangagement
- Applications
- Network Configuration
- Accessing Network Services
- Providing Network Services
- Peripherals
- Startup Process
Certification:
The Apple Certified Support Professional(ACSP) exam can be taken at the end of this course for an additional €135.
